KOAKOA Active – FAQ

1. Where is KOAKOA Active based?

We are based in Cape Town, South Africa.

2. Do you ship outside South Africa?

At the moment, we only ship within South Africa.

3. How long does delivery take?

Shipping takes 1-3 business days in South Africa.

4. What payment methods do you accept?

We accept major debit and credit cards, EFT, and SnapScan.

5. How do I choose the right size?

Each product page includes a size guide. If you are between sizes, we suggest sizing up. Contact us if you need help with sizing.

6. What is your return and exchange policy?

Our return and exchange policy lasts within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

7. How should I wash KOAKOA Activewear?

Machine wash on a cold, gentle cycle. Air dry only. Do not tumble dry.

8. Do you offer gift cards?

Yes. KOAKOA gift cards are available in different amounts online.

9. How can I contact KOAKOA Active?

Email us at koakoaactive@gmail.com
or send us a direct message on Instagram.