Refunds, Exchanges & Returns
Refunds, Exchanges & Returns
Our return and exchange policy lasts within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it.Â
We offer free exchanges and returns. Please email info@koakoaactive.com with your order number, exchange or return option and pick address (if different from original delivery address).
Sale Items
No returns or exchanges on sales items. Â All items discounted or on sale are a final sale and cannot be returned. No exchanges or refunds. Items purchased using a coupon code are eligible for returns or exchanges, however the value of the item will stay the discounted amount.