Refunds, Exchanges & Returns

Refunds, Exchanges & Returns


Our return and exchange policy lasts within 7 days of purchase. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging.

The customer is responsible for all shipping charges. Handling and shipping fees are non refundable. If you have received a faulty garment or we have sent the wrong item - we're only human so mistakes happen - shipping fees will be refunded. If the customer has worn the garment this will void the exchange. Due to many different types of screens, the colour may vary from the product images on the site. KoaKoa Active will not allow any exchanges or returns if the customer feels that the garment does not look exactly the same as in the pictures.

Sale Items

No returns or exchanges on sales items.  All items discounted or on sale are a final sale and cannot be returned. No exchanges or refunds. Items purchased using a coupon code are eligible for returns or exchanges, however the value of the item will stay the discounted amount.